Terms of service

1. Online Store

By using this website, you confirm that you are legally able to enter into a binding agreement in your jurisdiction. You agree not to use our products or services for any unlawful purpose or violate any applicable laws while using our website.

We reserve the right to refuse service or cancel orders where permitted by law.

2. Products and Materials

Soup646 creates pieces using vintage and deadstock fabrics, along with other new and reclaimed materials. Due to the nature of these materials and the handmade production process, variations in color, texture, wear, and appearance may occur between pieces.

We make reasonable efforts to represent our products accurately through photographs and descriptions. However, colors may appear differently depending on your screen and device.

These natural variations are part of the character of our materials and are not considered defects unless they materially differ from the product description or applicable consumer protection laws provide otherwise.

3. Pricing and Payment

All prices are listed in the currency displayed on our website. Prices and product availability may change without notice, but changes will not affect orders already accepted unless otherwise required by law.

Payment must be completed through the payment methods available at checkout. Orders may be canceled or refunded if a pricing or listing error occurs, subject to applicable law.

Any applicable taxes, duties, or import fees will be handled according to the requirements of the relevant jurisdiction and the terms presented at checkout.

4. Orders and Fulfillment

Order confirmation does not guarantee immediate shipment. Processing and production times may vary depending on the product, availability of materials, and order volume.

Any shipping or delivery dates provided are estimates unless expressly stated otherwise. We will make reasonable efforts to communicate significant delays or changes to an order.

If we are unable to fulfill an order, we will contact you and arrange an appropriate resolution, including a refund where applicable.

5. Shipping

Shipping methods, costs, and estimated delivery times are presented at checkout or communicated directly for applicable orders.

Once an order has shipped, delivery is handled by the selected carrier. Carrier delays, customs processing, and other circumstances outside our control may affect delivery times.

International customers are responsible for any import duties, customs fees, or taxes that are not collected at checkout, where applicable.

Please refer to our Shipping Policy for additional information.

6. Returns and Refunds

All sales are final unless otherwise stated in writing. We do not accept returns or exchanges for changes of mind, buyer preference, or incorrect sizing.

If an item arrives damaged, defective, or materially different from its description, please contact us with your order information and photos so we can review the issue.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

Please refer to our Return and Refund Policy for additional information.

7. Product Care and Warranties

Products should be used and cared for according to any care instructions provided with the item.

Unless expressly stated in writing for a particular product, no additional commercial warranty is offered. Any warranty expressly provided with a product will be governed by its stated terms.

Nothing in these Terms excludes any warranty or consumer rights that cannot legally be excluded.

8. Intellectual Property

All original content on this website, including photographs, product descriptions, graphics, and brand materials, belongs to Soup646 or its respective rights holders unless otherwise indicated.

You may not reproduce, distribute, or commercially use this content without prior written permission, except where permitted by law.

9. Third Party Services

Our website may use third party services for payment processing, shipping, analytics, and other store functions. Your use of those services may also be subject to the applicable third party's terms and policies.

We are not responsible for third party services beyond the responsibilities imposed on us by applicable law.

10. Limitation of Liability

To the extent permitted by law, Soup646 will not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

11. Privacy

Personal information submitted through our website is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how your information is collected, used, and protected.

12. Changes to These Terms

We may update these Terms of Service from time to time by posting a revised version on our website. Updates will take effect upon posting unless otherwise stated or required by law.

Your continued use of the website after changes are posted constitutes acceptance of the revised Terms to the extent permitted by law.

13. Governing Law

These Terms are governed by the laws applicable to Soup646's business operations, without overriding any mandatory consumer protection laws that apply to your purchase.